US SHIPPING UPDATE

UPDATE 24/08/25

As of today, 24th August 2025, we have unfortunately had to temporarily suspend all shipping to the US. We use Royal Mail as our carrier and they are in the process of developing a PDDP (parcel delivered duty paid service) and hope to have this up and running in the near future.

As soon as this service becomes available to us, we plan to reinstate US orders and offer a delivered duty paid solution. This means that the price you see at the checkout is your total price including all duties, tariffs and customs charges. Using this system will guarantee automatic clearance at customs and no nasty surprises for our lovely customers after completing their order.

We'll post an update here as soon as we know more. Thank you for your understanding and patience. 

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IMPORTANT UPDATE FOR OUR US CUSTOMERS

After 10 years of sharing the guinea pig love with our friends in the US, we have some sad news to share.

Until now, as the value of the orders we ship have been under $800, they have not been subject to customs charges. From 29th August 2025, the US government is ending the $800 “de minimis” exemption. This change means that every single parcel, regardless of value, sent from the UK to the US will be subject to significant customs fees and import duties.

During an initial transition period, a flat fee of $80-$200 dollars will be charged on all parcels. For small orders like ours, the new charges could be far higher than the value of the products themselves. Sadly, this means it is no longer viable for us to ship to the US. As much as we’d love to absorb the costs for our customers, this is unfortunately not an option and we wouldn’t expect our customers to pay such a high fee.

Following an initial transition period (around 6 months) a percentage charge based on the value of the order and product category will replace the flat fee. We will reassess the situation at this stage.

As you will be aware, the situation regarding tariffs, charges and imports is very changeable and we will monitor the situation closely. These changes impact countless small businesses and we sincerely hope that those in a position to make and change these decisions see the impact that they are having on small businesses and reconsider their position.

We want to be open and honest, this isn’t a decision we’ve made lightly and it deeply saddens us. These changes will have a significant impact on our business, we will lose around 20% of our orders overnight.

The last date to place US orders will be:
SUNDAY 24TH AUGUST 2015

If you’ve had your eye on something (or want to make a start on your Christmas shopping), now is the time! We will be temporarily suspending US orders after this date.

As a small family business, we’d like to take this opportunity to say a huge thank you to all our US customers for your support, loyalty, kindness and encouragement over the years. We hope that in the future there may be new ways for us to reach you again.