Delivery Information & Returns

OUR DELIVERY CHARGES

Delivery will be added to your order at checkout. Unless otherwise stated, the prices below are based on orders weighing up to 2kg, orders weighing more than 2kg will be charged accordingly. 

We are a UK based business but also welcome international orders. Our site automatically detects your country of residence and displays prices in your local currency. Alternatively, you may select your preferred currency using the drop down menu on the top left hand side of each page. At checkout, select your delivery destination and the available shipping options will be displayed.

If you are based outside the UK you may also place your order via our Etsy Shop

**ORDERS OVER £50 FREE SHIPPING (UK MAINLAND ONLY, 3-5 WORKING DAYS)**

Standard UK Mainland Delivery £3.95 (3-5 working days)

Royal Mail 1st Class UK Mainland Delivery £7.95 (1-2 working days, orders must be placed before 1pm)

EU up to 500g £6.00 (up to 10 working days)
EU up to 1kg £9.00 (up to 10 working days)
EU up to 1.5kg £11.50 (up to 10 working days)

EU up to 2kg £14.00 (up to 10 working days)

USA/Canada up to 500g £8.00 (up to 10 working days)
USA/Canada up to 1kg £13.50 (up to 10 working days)
USA/Canada up to 1.5kg £17.00 (up to 10 working days)

USA/Canada up to 2kg £20.00 (up to 10 working days)

Rest of World up to 500g £9.00 (5-14 working days)
Rest of World up to 1kg £14.50 (5-14 working days)
Rest of World up to 1.5kg £18.00 (5-14 working days)

Rest of World up to 2kg £22.00 (5-14 working days)

Providing your items are in stock we will aim to dispatch your order to you within 3 working days. Should your item not be in stock it will be placed on back order. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. If you require your order urgently, please contact us to confirm current processing times BEFORE placing your order.

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Personalised goods
- Gift cards
- Downloadable software products
- Some health, medical and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please see notes below on shipping. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@everythingguineapig.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@everythingguineapig.com and send your item to: 23 Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 23 Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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